98pkp Privacy Policy — Your Data, Protected

1. About This Policy

This Privacy Policy applies to all users of the 98pkp platform, including anyone who visits the website, creates an account, makes a deposit, places a bet, or contacts the support team. It covers the website at 98pkp.com and all services offered under the 98pkp brand.

By registering an account or using any part of the 98pkp platform, you confirm that you have read and understood this Privacy Policy and that you agree to the collection and use of your personal data as described here. If you do not agree, you should not register an account or use the platform.

This policy should be read alongside the Terms and Conditions, which set out the broader rules governing your use of 98pkp. Together, these two documents form the complete framework of your agreement with the platform.

2. What We Collect

98pkp collects personal information in several categories depending on how you interact with the platform. Below is a breakdown of the main types of data we collect:

We only collect data that is genuinely necessary for running the platform and providing you with a safe, functional gaming experience. We do not collect sensitive categories of personal data such as biometric data, health information, or political opinions.

3. How We Collect Your Data

Most of the data we hold about you comes directly from you. This includes information you provide at registration, details you submit during identity verification, and payment information you provide when making a deposit or requesting a withdrawal.

We also collect data automatically as you use the platform. When you browse the site, log in to your account, place bets, or play Casino games, our systems record certain technical data about your session. This is standard practice for online platforms and is used primarily for security and to improve the overall experience.

• At registration: name, mobile number, date of birth, and login credentials
• During verification: CNIC copy or other identity documents you submit
• During transactions: payment method details, deposit and withdrawal records
• Automatically: IP address, device information, browser type, session logs
• Via cookies: preferences, session tokens, and analytics data (see Section 9)
• Via support: any information you provide when contacting the support team

4. How We Use Your Data

98pkp uses your personal data for specific, legitimate purposes related to operating the platform and providing you with a safe, functional gaming experience. We do not use your data for purposes beyond those listed below without updating this policy first.

• Account management: creating and maintaining your account, processing logins, and keeping your profile up to date
• Transaction processing: handling PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer, and mobile wallets; processing withdrawal requests back to your registered payment method
• Identity verification: confirming your identity when required, especially before processing larger withdrawals or when suspicious activity is detected
• Security and fraud prevention: monitoring account activity to detect and prevent fraud, money laundering, and other prohibited conduct
• Customer support: responding to your queries, resolving disputes, and improving support quality
• Responsible gaming: monitoring usage patterns to identify early signs of problematic gaming behaviour and applying self-exclusion or account restrictions when requested
• Platform improvement: analysing usage data to understand how the platform is used and where improvements can be made to the betting, Casino, Slots, and Fish Games experience
• Communications: sending account notifications, transaction confirmations, and, where you have opted in, promotional messages about offers on 98pkp

We will not use your data to make fully automated decisions that significantly affect you without human oversight, nor will we use it to create profiles for sale to third-party advertisers.

5. Payment Data and Financial Transactions

Because 98pkp operates entirely in PKR and processes deposits and withdrawals through Pakistani payment channels, we necessarily handle financial data as part of running the platform. This includes references to your JazzCash or Easypaisa account, bank account details provided for Bank Transfer withdrawals, and a complete record of all transactions on your account.

Payment data is handled with particular care. We apply additional technical safeguards to financial records and limit access to payment data to only those team members whose role requires it. Transaction records are retained for the period necessary to comply with our record-keeping obligations, after which they are securely deleted.

We do not store full card numbers or full mobile wallet credentials on our servers. Where card or wallet payments are processed, the transaction is handled through the payment provider's secure infrastructure, and we receive only a reference token or transaction confirmation — not your full payment credentials.

6. Sharing Your Data

98pkp does not sell your personal data to third parties. Full stop. We do, however, share data with a limited number of third parties where it is necessary to provide the platform's services. All third parties who receive your data are bound by data processing agreements that restrict how they can use it.

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the payment data necessary to process your PKR deposits and withdrawals
• Identity verification providers: third-party services used to verify CNIC documents or other identity checks may process identity data on our behalf
• Fraud prevention and security services: providers who help us detect suspicious activity and protect the platform
• Platform and hosting infrastructure: technical service providers who host and maintain the platform's servers and databases
• Analytics providers: services that help us understand platform usage in aggregate, anonymised form

We may also disclose your data where we are required to do so by law, or where disclosure is necessary to protect the platform, its users, or others from fraud or harm. In these cases, disclosure is limited to what is strictly necessary.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure to allow for any queries, disputes, or regulatory checks that may arise. The specific retention periods vary by data type:

• Account and identity data: retained for the duration of your account plus a period after closure for compliance and dispute resolution purposes
• Transaction records: financial transaction data is retained for an extended period to satisfy record-keeping obligations
• Support communications: records of support interactions are kept for a reasonable period after the matter is resolved
• Technical and usage logs: session logs and technical data are typically retained for a shorter period and then deleted or anonymised

Once retention periods have passed, your data is securely deleted or anonymised so it can no longer be linked back to you. If you request account closure, we will begin the deletion process for data that is not subject to any ongoing retention obligation.

8. Security Measures

Keeping your data safe is a serious responsibility and one we take genuinely seriously. 98pkp applies a range of technical and organisational security measures to protect personal data against unauthorised access, loss, or misuse.

• Encryption of data in transit using secure HTTPS connections across the entire platform
• Encrypted storage for sensitive personal and financial data at rest
• Access controls that restrict which team members can view specific categories of data
• Regular security monitoring and logging to detect unusual account activity
• Two-factor authentication options to help you protect your own account
• Secure processes for handling identity documents submitted during verification

While we apply strong security measures from our end, you also play a role in keeping your account safe. Use a strong, unique password for your 98pkp account, do not share your login credentials with anyone, and contact support immediately if you suspect that your account has been accessed without your authorisation.

9. Cookies and Tracking Technologies

98pkp uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you visit a website. They help the platform function correctly, remember your preferences, and give us insight into how the platform is being used.

• Essential cookies: necessary for the platform to work — these include your session token, login state, and security cookies. These cannot be disabled without breaking core functionality.
• Preference cookies: remember your settings and preferences so you do not have to re-enter them each time you visit
• Analytics cookies: collect anonymised data about how pages are used so we can identify areas for improvement
• Security cookies: help detect and prevent fraudulent activity and protect the platform against automated attacks

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect how parts of the platform function. Blocking essential cookies may prevent you from logging in or using the platform normally.

10. Your Rights Over Your Data

As a registered player on 98pkp, you have rights over your personal data. These rights are important and we take them seriously. If you want to exercise any of the following rights, contact the support team with a clear description of your request:

• Right to access: you can request a copy of the personal data we hold about you
• Right to correction: if any of your personal data is inaccurate or out of date, you can ask us to correct it
• Right to deletion: you can request that we delete your personal data, subject to any legal retention obligations that require us to keep certain records
• Right to restrict processing: in certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved
• Right to object: you can object to the use of your data for direct marketing or profiling at any time
• Right to withdraw consent: where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request, to ensure we are dealing with the genuine account holder. There is no charge for making a reasonable data rights request.

11. Minors and Under-18 Protection

98pkp is strictly an adult platform intended for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform.

If we become aware that personal data has been collected from a minor, we will close the associated account and delete the data as quickly as practically possible. If you are a parent or guardian and believe that a minor has registered an account on 98pkp, please contact our support team immediately so the matter can be resolved.

12. Changes to This Privacy Policy

98pkp may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer, or our data practices. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

Where changes are significant — for example, if we start collecting a new category of data or change how we share data with third parties — we will notify registered players directly where possible. For minor or routine updates, publication of the updated policy on this page constitutes sufficient notice.

Your continued use of the platform after a policy update is published means you accept the revised terms. If you do not agree with an update, you should stop using the platform and request account closure through the support team.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please get in touch with the 98pkp support team. We are available around the clock and will do our best to respond to privacy-related queries promptly.

When contacting us about a data matter, please include your registered mobile number or account username so we can locate your records and handle your request efficiently. All privacy requests are handled confidentially.